Customer care

Implementation is just the start

Safe believes that the quality and service and support offered are a key reason for our high level of customer loyalty.  We pride ourselves in maintaining a consistently high quality throughout pre and post sales activity leading to a long and mutually beneficial business relationship.

As part of our continued commitment to our customers Safe have introduced a fully web based support solution, Eservice.

The web based solution includes:

• 24/7 call logging by the customer
• support monitoring and progress
• in built escalation processes
• fully audit/transparency of all calls by the customer

Our support team are available between 9am and 5pm as standard with out of hours support available by arrangement.

Telephone hotline support and secure and controlled remote access to a clients site, play key roles in providing a first rate support service.